How to contact customer support service

Seven Mortal Sins X-TASY is a classic adventure role-playing game featuring various characters from the Seven Mortal Sins Anime series and follows a plotline of a unique route. Impressive live 2D animations for the characters and a beautiful UI to boot made it stand out from other role-playing Gacha Games. The game has already touched the 100K+ downloads mark in a week. The need to contact the Seven Mortal Sins X-TASY Customer Support team has constantly been rising.

Though the game successfully delivered all the key elements that one expects from this genre, there are still issues that need to be addressed by the developers. Some fans face hindrances in the form of in-game bugs, account-related issues, issues relating to in-app purchases, and other gameplay-related issues. We want all users to have a smooth and hassle-free gaming experience without being bothered by in-game bugs. Here’s our step-by-step guide to contacting the player/customer support team of Seven Mortal Sins X-TASY.

How to Contact Seven Mortal Sins X-TASY customer support

The support team has already answered many frequently asked questions on the game’s official website. In case anyone couldn’t satisfy themselves, the Seven Mortal Sins X-TASY customer service is available to contact anytime, to answer the queries from the players.

There are three ways to contact the customer support team of Seven Mortal Sins X-TASY. Players can either contact them from in-game menu options. They can contact via the official website or reach out to the developers directly via their social media handles.

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How to Contact via in-game Customer Service Option

Players must launch the game on their devices. Once the in-game home screen has loaded, they must adhere to the steps below:

  • You will find the Menu option from amongst a host of other options, on the top right corner of their game screen. Tap on that to access the in-game menu options.
Seven Mortal Sins Customer Support
Image via USERJOY Technology
  • A drop-down list would appear. Scroll down till you find the Report option from the list. Tap on that to access the Customer Service Platform.
Seven Mortal Sins X-TASY
Image via USERJOY Technology
  • The Customer Service window would pop up on your screen next, having the Enquiry Centre and Query Progress options. You need to tap on the Enquiry Centre option from this window to trigger a query/complaint.
  • You need to input the following details in the next step:
    • App name (It will be pre-entered if you access the in-game Customer Service option).
    • Your E-mail address.
    • A detailed description of your issue/query.
    • Relevant screenshots of your issue for better assistance.
  • Once you have filled in all the required fields, tap on the Confirm button to successfully register your query/complaint. The Customer Service team will get back to you with your mentioned Email ID within 72 hours. You can do a follow-up in the same mail chain if required.

How to Contact via Seven Mortal Sins X-TASY Official support website

Players can directly go to the official help website of Seven Mortal Sins X-TASY and access the customer service option from there. It could be another alternative in the case where players are facing login problems and cannot access the in-game support option.

  • Visit here. It would take you to the official website of Seven Mortal Sins X-TASY.
Seven Mortal Sins X-TASY FAQ
Image via USERJOY Technology
  • Scroll down to the bottom of the web page and tap on the Contact Us option.
  • It would redirect you to the customer service page of UserJoy. You will find that the Developers have already answered a lot of Frequently Asked Questions on this page. To read the answers to those, you can quickly navigate to the FAQ tab, select the game, and input keywords from your query to filter out the questions from the Knowledge Base.
Seven Mortal Sins X-TASY
Image via USERJOY Technology
  • To raise a query/complaint, navigate to the Customer Support tab and choose the Enquiry Centre option. You need to select the game next, from the list of other games that come from the same Publisher’s house.  
  • In the next step, you need to log in with your Game Account to continue. The following details would be recovered from you next:
    • App Name.
    • Server Number.
    • Character name.
    • Your E-mail address.
    • A detailed description of your issue/query.
    • Relevant screenshots of your issue for better assistance.
  • Once you have provided all the inputs, tap on the Confirm button to successfully raise your query.
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How to Contact the Developer Team Directly

Another approach could be to reach out to the Developers directly. You may mail the Developer team at UserJoy directly at [email protected] Another method could be to contact them via their Social Media handles. @7sinXTASY is the support Twitter handle of Seven Mortal Sins X-TASY for catering to the queries from users. You can even reach out to the team at @7sinXTASY, which is the official Seven Mortal Sins X-TASY Facebook ID. Players should then do a follow-up on their Discord server, where tons of passionate fans are there to help users resolve their queries.

Still, facing any issues in contacting the customer support team of Seven Mortal Sins X-TASY? Head straight to our comments section and get your queries resolved. Happy Gaming!

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